Question 1

Are your products BPA free?

Accepted Answer

Yes, all our products are and have always been BPA-free, even before the relevant regulations were introduced.

Question 2

Do you offer next day delivery?

Accepted Answer

Yes, we offer next business day delivery for a small additional fee.

Question 3

Are invoices included with the goods?

Accepted Answer

No, invoices are sent by email at the time of ordering.

Question 4

Can you deliver to an address other than the billing address?

Accepted Answer

Yes. After you've entered your billing address information, please uncheck the box "My delivery address is the same as my billing address" and then enter your delivery address information separately.

Question 5

Can I pay by credit card?

Accepted Answer

Yes. Click "Confirm Order," select "Pay with debit or credit card," enter your email address, proceed to checkout, choose to proceed as a guest, and enter your card details.

Question 6

How do I know which paper I need?

Accepted Answer

To determine the correct size, measure the width of the paper and the diameter of the roll, or you can take a picture of your printer and email it to us.

Question 7

Do your boxes have a logo?

Accepted Answer

No, all our boxes are unprinted/without logo.

Question 8

I ordered the wrong rolls. Can I return them for an exchange/refund?

Accepted Answer

Yes. We have a 30-day return policy. Email us with your details and your question to start the process.

Question 9

Do you also deliver outside the Netherlands?

Accepted Answer

Yes, we currently ship to Germany and Belgium.

Question 10

Do you offer promotions or special offers?

Accepted Answer

Yes, from time to time we may send you emails with special offers, coupon codes, and more. Feel free to contact us by phone or online chat to see how we can help.

Question 11

Can thermal paper be recycled?

Accepted Answer

Yes, just like regular paper, thermal paper can be recycled through the appropriate waste management system.

Question 12

Does my machine need an ink ribbon?

Accepted Answer

Thermal paper rolls work based on heat, so no ink ribbon is needed.

Alle producten worden gratis geleverd (binnen Nederland).

QUESTIONS

Frequently asked questions